End User License Agreement (EULA)
When you purchase a product, you agree to comply with the end user license agreement (EULA) when you click “I agree” during the installation. This is an example EULA. The EULA presented during installation has priority.
We support customers as indicate on your Purchase Receipt for a term up to one year after the purchase date. You can request support via our online support ticket system at https://www.slate.rocks/support-tickets/ or via email at [email protected]. Extended support after the indicated term is available at a modest subscription fee.
Product maintenance updates are available via your Dashboard. during your support term indicated on your Purchase Receipt. The product installer authenticates your license key, increments the activation count. You can download and install maintenance updates when they become available by providing a valid license key. For maintenance updates after the indicated term you must renew your maintenance subscription.
We will refund your purchase price if you uninstall your Slate Desktop™ product and request a refund within 30 days of the purchase. After 30 days, no refunds will be given. To request a refund, (a) deactivate your license key by uninstalling all copies of your Slate Desktop™ product, and (b) email us at [email protected] and include your license key. We will verify the license key is deactivated and refund your purchase – no questions asked.