Maintenance Updates – Maintenance updates are enabled for the indicated term via your Dashboard. While installing the product, the product authenticates your license key and enables maintenance updates. If license key is valid, you can download and install maintenance updates when they become available. If you want to enable maintenance updates after the term indicated, you must renew your license or purchase a new license.
Support Service – Support for purchased products is provided via [email protected] for a term up to one year after the purchase date as indicate on your Purchase Receipt. If you want to get support after the indicated term, you must renew your software support services or purchase a new license.
Refunds – If you’re not fully satisfied with your Slate Desktop™ experience, we will refund your purchase price within 60 days of the purchase, provided you did not use Slate™ Student prior to your purchase. After 60 days, no refunds will be given. To apply for a refund, deactivate your license key by uninstalling all copies of your Slate™ product. Then, Contact us within 60 days of your purchase at [email protected]. Tell us that you want a refund and include your license key. We will verify that the license key activation count is zero and refund your purchase – no questions asked.
End User License Agreement (EULA) – The product usage is governed under the terms of its end user license agreement included with the product. This is an example EULA. The EULA during installation has priority and you must click “agree” to indicate your agreement when you install the product.